Business Development Executive

Business Development Executive

Date: 1 Apr 2024

Location: Ho Chi Minh City, East Asia, VN

Company: British Council

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.

Role Purpose:

The British Council's English and Examinations Strategic Business Unit (E&E) includes a significant business client base. It is part of our commercial strategy moving forward for the evolving Corporate English Solutions division to professionalise and develop our approach and to grow this income stream.

CES Business Development Executives (BDE) will play a key role in supporting and driving the commercial growth of sales to corporate clients by:

identifying and connecting with potential new clients (prospecting)

responding to potential new opportunities and enquiries (lead management)

capture and manage data to help build insight around our corporate audience and the sales and marketing effectiveness of our corporate business (business data and intelligence)

Main accountabilities but not limited to the following:

Prospecting

Uses target profiles and business intelligence to identify potential clients (prospects)

Makes initial contact with prospects

Share resources and content to present our products, services to nurture prospects and establish interest and intent.

Ensures new leads are captured in CRM appropriately.

Ensure the acquisition of the required number of outreach qualified leads every week

Lead Management

Responds to all inbound corporate enquiries from within the assigned sales territory

Ensure a response within an agreed Service Level Agreement.

Provides appropriate information on British Council products and services

Undertakes basic needs analysis with new enquiries, to establish intent and assess opportunity size and type.

Qualifies new leads based on a global framework to establish sales Opportunities.

Passes qualified opportunities to Country/Cluster B2B Sales Mgrs.

Maintains regular contact with the client until a Lead is either converted to an Opportunity or closed.

Business data and intelligence

Captures and manages client data in CRM and other business systems.

Responds to CRM workflows relating to leads that have been assigned.

Contributes to reporting on sales, service and marketing activity.

Review data sources with colleagues to identify opportunitoies to improve performance

Managing self and others

Tasks and coordinates others (e.g. internal colleagues or external contractors/suppliers) to complete time-limited, straightforward activities, within established procedures, in order to ensure efficient delivery of services. Monitors task completion to agreed quality and time standards

Role specific knowledge and experience:

Essential

Customer management experience

Familiarity with Salesforce or use of similar CRM

Proficiency in Microsoft office programs

Desirable

Sales related experience in large sectors (e.g financial services, media, pharmaceuticals tourism etc)

Further Information:

Pay Band: Grade 4/H

Contract Type: Fixed Term- 1 year (Renewable)

Location: Hanoi/HCMC , Vietnam

Requirements:

Candidates must have the right to live and work in the country in which the role is based.

Undergraduate degree

Excellent English and Vietnamese. The candidate must have the ability to speak and write fluently.

Closing Date: 21 April 2024- 23:59 Singapore Time (GMT +8)

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council's Safeguarding policies for Adults and Children.

If you have any problems with your application please email [email protected]

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR' email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.