[ILA] Relationship Supervisor - Ho Chi Minh

June 11, 2023
Offerd Salary:Negotiation
Working address:N/A
Contract Type:Other
Working Time:Negotigation
Working type:N/A
Ref info:N/A


1. Planning

- Plan and work with CM for weekly, monthly, quarterly and yearly activities to drive sales and re-sales

- Plan for monthly, quarterly, yearly to train/coach staff in department

2. New sales management

- Weekly and monthly sales and re-sales planning

- Monitor sales and re-sales performance daily;

- Monitor conversion rate (visitors – placement tests- sales) daily;

- Follow up bookings daily;

- Review sales and re-sales performance weekly and set plan for upcoming week(s).

- Co-operate with other training centres to maximize sales and re-sales for the company;

- Monitor telesales activities at centre

3. Customer satisfaction

+ Customer service

- Monitor sales and care team in their customer care tasks to make sure the services are professional;

- Handle customers' feedbacks/complaints;

- Verify customers requests relating to saving fee, class transfer, refund, etc

- Verify special offer or discounts;

- Propose events, activities for centre when necessary;

- Support in events organized/planned by the company

+Coaching and training

- Conduct Workshop/Training for sales team.

- Working location: ILA Nguyễn Đình Chiểu


 Competitive salary
 Insurances fully provided
 Private insurance will be provided for official staff
 Discount up to 90% English tuition fees for staff and close relatives
 An active, professional, dedicated working environment with experienced managers and friendly colleagues
 Bonding trips and events
 14 day-off per year along with other benefits according to the company's regulation.
 University degree
 2-3 years of experience of Sales/ Consulting in Education/ Training industry
 Experience in supervision position
 Good leadership and management skills
 Good analysis & problem solving skill
 Be able to well manage and organise the job
 Be careful and details
 Training, delegation & coaching skill
 Basic knowledge in finance
 Language: Good communication skills both in English and Vietnamese
 Computer: Good MS Office skills (Word, Excel, Access…)

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