KMS was established in 2009 as a U.S.-based software development & consulting
company with development centers in Vietnam. Over 13 years of operation, we
have been trusted globally for the superlative quality of software services,
products, technology solutions and engineers' expertise.
KMS Technology focuses on custom software development and a wide variety
of consulting services
KMS Healthcare specialises in the healthcare industry, provides a unique
blend of consultative healthcare technology solutions backed by the power
of full lifecycle development support
KMS Solutions serves the Asia Pacific region, bringing the world's
innovative technologies to help organizations achieve their business goals
through world-class digital capabilities and fit-for-purpose solutions
Besides providing services, KMS builds and successfully launches its own
software companies through its internal startup incubator, KMS Labs. The most
notable companies with millions of users worldwide include QASymphony,
Kobiton, Katalon, Grove, and Visily.
KMS is committed to providing tangible contributions and long-lasting impacts
to the communities through leveraging our IT expertise. The company has also
been recognized by prestigious industry awards as a great workplace in
Vietnam, Asia, and the U.S. for many years in a row.
Responsibilities
Provide technical support and troubleshooting assistance to staff via
phone, email, or in-person.
Diagnose and resolve hardware, software, and network-related issues.
Install, configure, and maintain hardware and software applications. ·
Manage and maintain the IT helpdesk ticketing system and respond to
tickets in a timely and efficient manner.
Collaborate with other IT teams to resolve complex technical issues.
Participate in IT projects as needed.
Qualifications
Requirements:
2+ years of experience in IT Helpdesk. ·
Technical Knowledge: Strong understanding of computer hardware,
software, networking, and operating systems. ·
Operating system: Strong experience in Windows, Mac OS, and Linux
installation, and configuration. ·
Communication skills: Good communication and problem-solving
abilities. ·
Ticketing System Management: Familiarity with ticketing systems to
track and resolve support requests. ·
Active Directory and User Account Management: Understanding of AD and
user account management. ·
Hardware and Software Installation: Proficiency in installing and
configuring hardware and software. ·
Remote Support: Skills in troubleshooting and assisting remotely. ·
Documentation Skills: Ability to maintain accurate documentation. ·
Learning: Willingness to stay updated with industry trends and
technologies. .
English: speaking and writing at an intermediate level.
Nice to have:
Have knowledge of Networking to complete the basic assignment
Able to diagnose, troubleshoot, repair, and replace hardware and software
Able to research & learn new technology
Training preferred: Microsoft Certified Professional (MCP), Cisco
Certified Network Associate (CCNA), LPIC-1: System Administrator (Linux
Certification).
Benefits and Perks
Perks you Enjoy at KMS:
Working in one of the Best Places to Work in Vietnam
Working & growing with Passionate & Talented Team
Attractive Salary and Benefits
Performance appraisal twice a year
Flexible working time
Premium health care insurance for you and your loved ones
Company trip in every summer, big annual year-end party every year, team
building, etc.
Fitness & sports activities: football, tennis, table-tennis, badminton,
yoga, swimming…
Joining community development activities: 1% Pledge, charity every
quarter, blood donation, public seminars, career orientation talks,…
Free in-house entertainment facilities (football, ping pong, boxing,
gym…), coffee (latte, cappuccino, espresso) and snack (instant
noodles, cookies, candies…)
And much more, join us and let yourself explore other fantastic things!
