Senior Manager / Director - Operations Transformation - Financial Services
Banking - Vietnam
Date: 25 Aug 2023
Type of Employment: Permanent Full Time
Location:
Hanoi, Hanoi, VN
At Deloitte, we offer a unique and exceptional career experience to inspire
and empower talents like you to make an impact that matters for our clients,
people and society. Whatever your aspirations, Deloitte offers you unrivalled
opportunities to realize your full potential. We are always looking for people
with the relentless energy to push themselves further, and to find new avenues
and unique ways to reach our shared goals.
So what are you waiting for? Join the winning team now.
Work you will do
Deloitte's Financial Services industry group strives to support clients in
addressing the challenges that impact today's industry. Our member firm's
global network engages with clients to refine their business models through
innovative practices, improved processes and enabling information
technologies.
You will work alongside our clients to help them make decisions and implement
solutions based on "Heart of the Business" issues and problem statements from
architecting the strategic transformation agenda through to driving business
value through execution and implementation.
You will work across all key segments within insurance and drive pioneering
business propositions and best-in-class transformation narrative for our
insurance clients across SEA. Typical engagements which you could be involved
in include:
Front office / sales and service transformation
Omni-channel customer journey and experience design
Operating model transformation
Digital enablement and platform implementation
Performance analysis and transformation of distribution channels (agents,
bancassurance, direct)
You will exercise strong analytical and critical thinking skills, solve
complex problems, communicate your findings, conduct impact assessment, and
change management. Finally, you will work independently and collaboratively in
a team.
You will support Deloitte and client's business growth by:
Identifying client's business requirements / overall strategy and vision,
and any opportunities for efficiencies in existing process / service
design
Undertaking extensive desktop and on-the-ground research on various
aspects relevant to our current and potential clients viz. market sizing,
competitive benchmarking across channels, products, customer experience,
digital capabilities, customer servicing, etc.
Developing draft pitch proposals including storyboarding, data analysis,
opportunity sizing, proposed team composition, project costing and fee
estimates
Using tech, human-centered design thinking and innovative approaches to
solve business needs.
Participating in team problem solving efforts and offer ideas to solve
client issues.
Facilitating client workshops to complete current state assessment and
providing basis for future state design and rollout planning.
Conducting relevant research, data analysis, and create reports.
Maintaining responsibility for quality, completion, and accuracy of work
products.
Assessing restructuring operating models, organizational structures, and
business processes to streamline core operations' service delivery.
Assisting in proposal development, as requested.
Actively expanding consulting skills and professional development through
training courses, mentoring, and daily interaction with Deloitte
colleagues and clients.
Your role as a leader
At Deloitte, we believe in the importance of empowering our people to be
leaders at all levels. We expect our people to embrace and live our purpose
and shared values, challenging themselves every day to identify issues that
are most important to our clients, our people, and the communities, and to
make an impact that matters. In addition to living our purpose, Managers
across our Firm are expected to:
Understand the goals of Deloitte, align our people to these objectives by
setting clear priorities and direction by establishing a positive
relationship with senior stakeholders.
Influence teams, and individuals positively. Lead by example and provide
equal opportunity for people to grow, develop and succeed.
Delivers exceptional client service. Maximizes results and drives high
performance from people while fostering collaboration across businesses
and geographies.
Manage diverse teams within a highly inclusive team culture where people
are respected and valued for their contribution.
Develop high-performing teams through challenging and meaningful
opportunities and recognize them for the impact that they make.
Enough about us, let's talk about you
It is essential that you,
Must have tertiary qualification in a business, actuarial, finance or
technology discipline.
Must have a minimum of 12 years of working experience in the Consulting
Industry and/or Financial Services Industry – Banking institutions.
Types of role led:
Digital transformation of within a bank
Transformation in company or bank i.e. sales and service transformation including customer journeys, service blueprints and process redesign
Strategy Consulting to define Target Operating Models and/or transformation to enable key drivers of change in banking (customer centricity, digitalization, growth, efficiency, regulatory change, sustainability)
Actuarial, risk, technology, digital, human capital related projects
Banking Cost Reduction, Efficiency, Automation, including Robotic Process Automation
It would be great if you preferably have,
Currently enrolled in an MBA program or have obtained the qualification
with a well ranked institution.
Knowledge of Southeast Asia market, the core trends and drivers, with
proficiency in articulating regulatory, economic, technological, and
business impacts on key institutions.
Experience with budgetary responsibilities related to projects or
resources.
Experience in collaborating with cross functional teams to shape up and
deliver new opportunities.
Exceptional interpersonal, team building, and communication skills,
showcasing executive presence with demonstrated ability to manage senior
client stakeholders i.e. CXOs.
Ability to build consensus and foster change in ambiguous settings.
Commitment to professional excellence, as well as personal and
professional growth.
Drive, tenacity, client focused and results oriented.
An appreciation of the consulting lifestyle and ability to travel (both
locally and abroad) is a prerequisite to fit to our short-term and long-
term project assignment.
Next Steps
So what are you waiting for? Join the winning team now.
Due to volume of applications, we regret only shortlisted candidates will be
notified.
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Requisition ID: 99960
In Vietnam, the services are provided by Deloitte Vietnam Company Limited and
other related entities in Vietnam ("Deloitte in Vietnam"), which are
affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a
member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Vietnam, which is
within the Deloitte Network, is the entity that is providing this Website.
